Cancellations, refunds & pauses

No payment commitment today

The pre-launch enquiry does not place an order. There is no programme payment to cancel or refund through this preview. If your question relates to an existing service bought elsewhere, contact Graham with the details of that agreement.

Reset: 14-day money-back guarantee

Try Reset for 14 days. If it isn’t right for you, email graham@agelesswarriormethod.com within 14 days of payment and ask for a refund. We’ll refund the full amount you paid for Reset to your original payment method.

You don’t need to complete the programme, explain your decision or show that you’ve followed every session. Include the email address you used to buy Reset so we can find your order. Please don’t send card details or health information.

We’ll process your refund within 14 days of receiving your request. Your bank or payment provider may take additional time to show the money in your account. Refunded Reset access will end; access you’ve bought separately for another programme won’t be affected.

You can start straight away and still use this guarantee. It’s in addition to your statutory rights and doesn’t limit your rights if the content is faulty, misdescribed or not supplied as agreed.

Consumer rights come first

Online service contracts generally carry a 14-day cancellation period from the contract being made. Starting services within that period requires the appropriate express request and information; simply starting does not automatically remove all cancellation rights.

Digital content has separate rules concerning express consent, acknowledgement and confirmation before immediate supply. A programme combining content and coaching needs its particular delivery model reviewed. A general “no refunds” sentence is not a substitute for that process.

Rebuild arrangements before enrolment opens

For Rebuild, payment will be subject to Graham’s suitability review. If the programme is unsuitable, a full refund will be arranged. The programme and resource-access periods begin at the agreed start once approval and readiness are confirmed. Missing questionnaires are followed up after three and seven days, with cancellation and a full refund after fourteen days unless an extension is agreed. Unanswered requests for clarification receive a reminder after seven days and cancellation with a full refund after fourteen days unless extended. Time waiting for Graham does not count as client nonresponse.

Before enrolment opens, customers must receive clear cancellation instructions, any required cancellation form and information about any lawful charges. Any cancellation charge must be fair and reflect the applicable legal rules, not automatically forfeit every payment.

How to ask a question

Email graham@agelesswarriormethod.com with your name, the programme and what you need help with. Please don’t include card details or medical records. A query about a future programme does not create a contract.